You can do a compatibility check here. I never experienced a dropped call in the time that I had Simple Mobile. More frequently, I had problems texting. If I noticed, I could catch it, but many times, I looked at my phone hours later only to see that the text message had failed to send. I had to resend it to make it work.
In those early days, I learned my way around the Simple Mobile app, which I found to be serviceable but glitchy. When I tried to edit my plan to change it, I kept getting an error message below.
I reported the problem on an online feedback form and waited for someone to get back to me. After a few days, I noticed that inside the app, you can access a messaging feature that connects you to the Simple Mobile site. The holy trinity of new wireless devices. Simple Mobile shines by offering cheap unlimited data plans.
Are you thinking of making the switch to Simple Mobile prepaid wireless? Tell us about your experience, and let us know if we missed anything in this Simple Mobile review. From T-Mobile, i purchased another Simple Mobile plan since I always have a credit to call some international countries, especially in Africa. One day i was trying to call Switzerland, the call did not go through, the system said i did not have credit.
I called Simple Mobile Customer care, that was when the lady explained not all the countries in Europe are on the free international call list, but France, Germany, London for example are free. When you see my phone record, especially last year you can see hours of communication with my families living in the 3 free countries listed above. Last month, i was not even able to make my african calls with the credit, i had to call the support team, more than 90 minutes before they were able to resolve the issue.
And that was the only month i had to turn my phone off and back on before getting a re-up service for years, i always signed up for auto re-up, no need to turn off and on, when i asked why?
This month, i was able to use my credit, phone re-uploaded automatically, but i cannot call the so called free international countries confirmed by the agent anymore. After going back and forth with a soft tone, she came back and told me i don t have credit to call those countries. I could not talk, every time i tried to speak, she cut me off, she just wanted me to take her words an go. She then said: mom, go ahead and talk. From there, i could hear myself like on a speaker, when i finished, i asked her if she understood.
I came to realize she left me on a speaker, and was away talking with peers. I said hello for more than 20 times, you can hear her talking around. I came back to my desk, still on the phone, i waited for 27 minutes from the time was saying hello, then i hung up.
What a customer service???????????? If you are trying to reduce the benefits offered, it is our right to be aware of the changes and if we want to keep the service, we would do. They took my money for a device, then tried telling me that the transaction declined.
That I needed to call my bank. But they chose to right one to try and get over on. I will annihilate their very existence. Vivint Smart Home Security Review. By signing up, you agree to our Terms of Use and Privacy Policy. Disclaimer : The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing.
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In contrast, Simple's service offers some modest international options for calling to 69 destinations and roaming in 16 Latin American countries. While some discount carriers offer a few perks to pull in customers — think Metro's GB of Google One storage — Simple Mobile offers only the occasional deal for a free budget Android phone when you start a new line of service.
With this carrier, the "Simple" name means just simply cell service. And at the price you're getting it, that could be acceptable to you.
The chatter online about Simple Mobile is mixed at best, with most negative reviews by bloggers and customers alike complaining about the company's customer service. The most common complaints involve time-consuming complications with getting service started, but there were also gripes about the functionality of the Simple Mobile smartphone app, which is used to change plans or add more data if you don't go the unlimited route were also leveraged.
On Yelp , complaints about service add up to a 1. But the carrier also gets some good notices online, with helpful YouTube hands-on videos that show the service actually works and offers good download speeds. Simple Mobile's pricing makes it an option to consider if you're looking to save on your monthly bill, particularly if you can take advantage of the carrier's promotions to get more data.
If you live in an area that's well-served by T-Mobile's network and you don't need a lot of perks with your cellular service, you should at least look into Simple Mobile. And the carrier's month-by-month approach makes it easy to move on should Simple Mobile not deliver on its promised simplicity. Daniel Bean is a freelance writer with years of experience whose articles have appeared in Tom's Guide.
Currently, he is full-time content lead for Mixpanel's blog, The Signal, writing about innovators and analytics. Finding the right wireless carrier for your mobile phone should be simple. Daniel Bean. Topics Wireless Carriers. Currently includes 10GB of hotspot data as part of promotion; video streaming limited to p resolution.
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